The Social Security Administration has reversed planned cuts to phone services following backlash from advocates for retirees and disabled Americans. The changes, set to begin on Monday, would have required individuals to verify their identity online or in person before filing for benefits over the phone, a move criticized for potentially excluding many elderly and disabled customers. The agency also noted an increase in scammers posing as part of the identification process following the announcement of the proposal.
Source: https://www.washingtonpost.com/politics/2025/03/26/social-security-cuts-phone-elderly-disabled/