Ticketmaster Agrees to Fairer Ticket Selling Practices After CMA Investigation
Ticketmaster has agreed to significant changes in its ticket selling practices following an investigation into the sale of tickets for Oasis's reunion tour. The Competition and Markets Authority (CMA) criticized Ticketmaster for selling 'platinum tickets' at higher prices than standard tickets without offering any additional benefits. Customers waiting to purchase tickets were not informed that cheaper tickets would sell out first, leaving only more expensive options available. Ticketmaster has committed to improving transparency and fairness for fans by notifying them at least 24 hours before ticket sales begin if tiered pricing will apply and providing clearer pricing information during online queues. The company will also accurately describe ticket labels to avoid misleading fans. Failure to comply with these commitments could result in enforcement action by the CMA. The investigation did not find evidence of dynamic pricing during the Oasis sale, but it underscores the need for better practices in the ticketing industry as more artists announce major tours.