Ford's Delayed Recall Response: Owners Left Waiting for Brake Hose Fix
Ford has issued a recall for nearly 500,000 Edge and MKX crossovers due to leaking rear brake hoses. The recall covers specific models from 2015 to 2018. Despite the recall, there is currently no available remedy for the issue. One owner, Paul Lonergan, had to pay $1,854 for the repair himself as Ford has not released an official fix yet.
According to US regulations, manufacturers are required to reimburse owners who pay for recall-related defects out of their own pocket. Ford has asked Lonergan to submit his receipts for reimbursement consideration, but there is no confirmation on when or if he will receive his money back. This situation has left Lonergan frustrated, as he cannot afford to lend money to a billion-dollar corporation.
Initially, Ford had planned to have the repair solution ready by April, but now the work on the affected vehicles will not commence until September, more than a year after the recall announcement. This delay raises concerns among owners, as a recall without a prompt fix can be seen as a burden on the customers rather than a safety measure.
In conclusion, Ford's recall of Edge and MKX crossovers for leaking rear brake hoses has left owners in a difficult situation. The lack of a timely remedy and the financial burden on customers like Paul Lonergan highlight the challenges faced by those affected by the recall.