JTB Corp. Acquires EXO Travel Group: Enhancing Global Connections and Customer Experiences
JTB Corp. has recently announced its acquisition of All Wise Holdings Pte. Ltd., the operator of EXO Travel Group based in Bangkok, a prominent Destination Management Company (DMC) in Asia. EXO Travel has a strong presence in the B2B market across Asia Pacific, maintaining high customer satisfaction for over 30 years through trust and quality service. The company's digital technology simplifies complex arrangements, connecting partner companies in Europe, North America, and Australia with destinations in Asia Pacific to enhance customer experiences.
JTB is transitioning from a Japan-centric model to a global network of interconnected regions, aligning with its mission of "Designing Human Moments." The acquisition of EXO Travel will integrate its customer base and service infrastructure into JTB's operations, aiming to enhance customer satisfaction across the JTB Group. By combining the strengths of JTB Global Marketing & Travel Inc. and EXO Travel, JTB plans to treat Asia as a unified travel destination and respond to the increasing demand for multi-destination travel.
The acquisition will enable JTB to facilitate diverse global exchanges and create enriching "Human Moments" that connect people, places, and opportunities. JTB's post-acquisition strategies include leveraging EXO Travel's international presence to enhance customer satisfaction, expanding business opportunities, and fostering global connections. The integration of EXO Travel's expertise with JTB's operations will contribute to the realization of JTB's vision of "Departing Globally, Arriving Globally."