TELUS Digital Partners with ElevenLabs to Enhance Customer Service with AI Voice Agents
TELUS Digital, a global technology service provider specializing in AI-powered digital customer experiences and digital transformations, has announced a partnership with ElevenLabs, an AI company focused on transforming communication between people and businesses. This collaboration designates TELUS Digital as the preferred implementation partner for ElevenLabs' AI voice agent platform, ElevenAgents. These AI agents handle routine interactions and direct complex or sensitive ones to human frontline teams, enhancing customer service efficiency and capacity.
Enterprises can now engage directly with ElevenLabs and collaborate with TELUS Digital to deploy and manage the voice AI technology. TELUS Digital will oversee the implementation, integration, and governance for clients adopting ElevenAgents, leveraging its expertise across various customer relationship management, CX, and telephony platforms that ElevenLabs integrates with. This includes platforms like Genesys, Twilio, Amazon Connect, Zendesk, and Salesforce, along with the necessary orchestration, monitoring, and human capabilities for running voice AI effectively at scale. TELUS Digital will provide ongoing managed services and operational support post-implementation to ensure the smooth operation and evolution of the voice AI solution.
Ashish Uchil, Head of Business Development and Partnerships at ElevenLabs, emphasized the importance of having a partner like TELUS Digital with the operational depth and engineering expertise to bring ElevenAgents to life in real customer interactions. TELUS Digital's extensive experience in conversational AI for customer service, spanning voice, generative AI, and agentic automation, sets it apart as a partner capable of delivering enterprise-grade AI solutions. With over 900 AI engineers and a forward-deployed engineering model, TELUS Digital is well-equipped to build and refine AI solutions within client operations, ensuring optimal performance and customer experience.